Statements can be downloaded up to 90 days from the date of statement generation. Please download the statement pertaining to this duration only. The number of records in the statement should not exceed 22000. Also, ensure that you have entered the Account Number, IFSC and nickname among other details correctly. If both these scenarios are adhered to and the issue still persists, please write to us at 24*7 customer support at cmscustomercare.mum@axisbank.com or call us on 18605004971.