To raise a dispute, you’ll need:
1. Mandatory Document
2. Additional Documents (based on your case)
- Goods/services don’t match description: Proof supporting your claim. If returned, provide courier/postal slip.
- Transaction cancelled but refund not received: Credit slip, refund note, merchant confirmation.
- Payment made through other means: Alternate proof (cash receipt, cheque slip, other card statement).
- Cancelled membership/subscription/reservation: Cancellation letter sent to merchant.
- Goods/services not received on time: Communication with merchant about order status.
3. Adding a section on where to submit these documents from the next FAQ.
a. Email – Send us a scanned copy of the duly filled and signed CDF by clicking on the Email tab provided on the right side of the page.
b. Branch – You can choose to visit the nearest Axis Bank Branch to submit the document.
Our team may request additional documents via email or SMS during investigation.
Report A Dispute
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