Service

Available at Home Branch

Available at Non-Home Branch

KYC updation

Yes

Yes

Nomination registration / modification

Yes

Yes

Issuance of Duplicate FD receipt, modification etc

Yes

No

Repayment of TD

Yes

Yes

Passbook issuance / reissuance / updation

Yes

Yes

ATM card - Issuance and reissuance, maintenance and modification including blocking / unblocking

Yes

Yes

Cheque book issuance (personalized ) and loose cheque request

Yes

Yes

Yes

Yes

Changes in customer details such as mobile number, signature mandate, etc for individual  account

Yes

Yes

Change in customer details - Mobile number for ONI ( other non individual  )

Yes

No

Change in customer details - Signature mandate etc for ONI ( other non individual  )

Yes

No

Account level modification in all type of deposit accounts (SB / CA / TD)

Yes

Yes

Yes

Yes

Yes

Yes

Cash withdrawal through Cheque

Yes

Yes

Cash withdrawal by VI, Illiterate and Sick / old persons

Yes

Yes

Allowing operations through Power of Attorney

Yes

Yes

Stop Cheque Payment

Yes

Yes

Creation and Revocation/Cancellation of Stop Payment Instructions, ECS/NACH

Yes

Yes

Yes

Yes

Remittance including NEFT / RTGS

Yes

Yes

Issuance of interest certificate and TDS certificate

Yes

Yes

Closure of deposit accounts

Yes

Yes

Closure of Senior Citizen  savings scheme account

Yes

Yes

Activation of dormant account

Yes

Yes

Settlement of death claims

Yes

Yes

Non-financial updation in credit card. Ex. Credit Card limit enhancement,  updation of mailing address, contact detail updation etc.

Yes

Yes

Account level modification in all type of loan account (CC, OD, Term Loan etc.)

Yes

Yes

Loan terms and conditions modifications (such as limit etc) and closure through cash repayment etc.

Yes

Yes

Issuance of NOC in respect of credit facility

Yes

Yes

Devolvement and closure of LoC, letter of guarantee

Yes

Yes

Other loan related services

Yes

Yes

Door Step banking services

Yes

Yes

Cancellation of DD/PO purchased through cash and cancellation / issuance of Duplicate lost DD/PO

Yes

No

Yes

Yes

Yes

Yes

DD revalidation

Yes

Yes

Account to account transfer

Yes

Yes

Cash Deposit

Yes

Yes

Clearing cheque deposit

Yes

Yes

Life certificate - Sernior Citizen

Yes

Yes

Customer grevince

Yes

Yes

Services related to Govt. scheme i.e APY, NPS, PPF, Sukanya Sumridhi, etc.

Yes

Yes