You can change your MPIN before or after logging in to the Mobile Banking App, open.
To reset your MPIN before log in, follow these steps:
1. Click on Forgot MPIN on the log in page.
2. If you have a current account or a savings account, authenticate using one of the available options:
a. OTP: Enter customer ID, date of birth, PAN for residents/passport for non-residents, and two separate OTPs sent on your registered mobile number and registered email address.
b. Debit card: Enter debit card details.
c. Internet Banking: Enter log in ID and password.
3. If you are a standalone credit card customer, authenticate using one of the available options:
a. OTP: Enter customer ID, date of birth, PAN for residents/passport for non-residents, and two separate OTPs sent on your registered mobile number and registered email address.
b. Credit card: Enter your credit card details.
4. If you are a standalone loan customer, authenticate using one of the available options:
a. OTP: Enter customer ID, date of birth, PAN for residents/passport for non-residents, and two separate OTPs sent on your registered mobile number and registered email address.
b. Loan: Enter your loan account details.
5. If you are a standalone forex card customer, authenticate using one of the available options:
a. OTP: Enter customer ID, date of birth, PAN for residents/passport for non-residents, and two separate OTPs sent on your registered mobile number and registered email address.
b. Forex card: Enter your forex card details.
6. After authentication is complete, you may have to enter your registered mobile number and an activation code sent as SMS/email.
7. Set your new MPIN.
To change your MPIN after logging in to the Mobile Banking App, open, follow these steps:
1. Open hamburger menu (right bar menu).
2. Click on Settings
3. Click on Change MPIN
4. Enter your current MPIN.
5. Enter new MPIN.
6. You will be logged out and can log in using the newly set MPIN.