If you have multiple consecutive failed attempts for logging in to Mobile Banking App, open then access to the app gets locked. To unlock access, follow these steps:
1. Open the app.
2. If you have a current account or a savings account, authenticate using one of the available options:
a. OTP: Enter customer ID, date of birth, PAN for residents/passport for non-residents, and two separate OTPs sent on your registered mobile number and registered email address.
b. Debit card: Enter debit card details.
c. Internet Banking: Enter the log in ID and password.
3. If you are a standalone credit card customer, authenticate using one of the available options:
a. OTP: Enter customer ID, date of birth, PAN for residents/passport for non-residents, and two separate OTPs sent on your registered mobile number and registered email address.
b. Credit card: Enter your credit card details.
4. If you are a standalone loan customer, authenticate using one of the available options:
a. OTP: Enter customer ID, date of birth, PAN for residents / Passport for non-residents, and two separate OTPs sent on your registered mobile number and registered email address.
b. Loan: Enter your loan account details.
5. If you are a standalone forex card customer, authenticate using one of the available options:
a. OTP: Enter customer ID, date of birth, PAN for residents/passport for non-residents, and two separate OTPs sent on your registered mobile number and registered email address
b. Forex card: Enter your forex card details.
6. After authentication is complete, you may have to enter your registered mobile number and an activation code sent as SMS/email.
7. Set your new mPIN.
8. Your app is now unlocked. You can now log in using the newly set MPIN.