Axis Support - Customer Support - Axis Bank

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Update Address Update Name Update PAN Update Date of Birth Update KYC Update Passport Details Update Visa Update & Seed Aadhaar

Change of Home Branch Migrate to Salary Account Family Banking Submit Form 121 Request Chequebook DD request ACCOUNT ACTIVATION Update Form60 Update Income and Occupation details Update Nominee Account Upgrade

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Do you want to Escalate your Complaint?

Escalate to Nodal Officer

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Escalate to Principal Nodal Officer

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Additional Information

Flow Chart For Grievance Redressal

Awareness on Digital Arrest Scam

Grievance Redressal Policy

RBI - Integrated Ombudsman Scheme, 2021

RBI - Integrated Ombudsman Scheme, 2026

Salient Features of the Integrated Ombudsman Scheme, 2026

Chakshu Portal

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Rights of Banks’ Customer

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List of Branches/ ATM with Ramps

Deposit Insurance and Credit Guarantee Corporation

Mandatory Notices Displayed at Branches

Goods & Services Tax(GST)

RBI-Bank Holiday List

Document for Settlement of Death Cliam

FAQs Ombudsman under NPs/APY

Services for Customer with Disabilities

Aadhaar Enrolment Centres

CDSL/NSDL Investor Grievance Escalation Matrix

PAN AADHAAR Linking

Escalate to Nodal Officer

Not satisfied with first level response then connect with our Nodal Officer using below option

write here

Click here to send an email to our Nodal Officer

write here

Click here to send an email to our Digital Lending GRO

Send Letter

Download the Grievance Form and send it to the address mentioned on it

For branch related complaints

Click here to get Circle Nodal Officer details

notes:

We recommend that you use the above structured format to submit your complaints and receive an expeditious response. However, if you wish to write to us directly, you may do so at email.services@axis.bank.in

Please send your queries related to CMS product (Paypro/Power Access) to cmscustomercare.mum@axis.bank.in and for queries related to neo for corporates, write to corporate.ib@axis.bank.in from your registered email ID.

For INR Prepaid cards please call 022 67987700 or write on prepaidcard.support@axis.bank.in

To know the status of your existing complaint, you can click here or call us on 18004190068
If your issue is not resolved within 30 days, you can approach the Banking Ombudsman
Banking Ombudsman Scheme 2006
Grievance Redressal Policy
Turnaround Times
Roles and Responsibilities of PNO

Escalate to Principal Nodal Officer

Not satisfied with second level response then connect with our Principal Nodal Officer using below option

write here

Click here to send an email to our Principal Nodal Officer on email ID

Send Letter

Download the Grievance Form and send it to the address mentioned on it

notes:

We recommend that you use the above structured format to submit your complaints and receive an expeditious response. However, if you wish to write to us directly, you may do so at email.services@axis.bank.in

Please send your queries related to CMS product (Paypro/Power Access) to cmscustomercare.mum@axis.bank.in and for queries related to neo for corporates, write to corporate.ib@axis.bank.in from your registered email ID.

For INR Prepaid cards please call 022 67987700 or write on prepaidcard.support@axis.bank.in

To know the status of your existing complaint, you can click here or call us on 18004190068
If your issue is not resolved within 30 days, you can approach the Banking Ombudsman
Banking Ombudsman Scheme 2006
Grievance Redressal Policy
Turnaround Times
Roles and Responsibilities of PNO

Modal

Modal

Modal

notes:

We recommend that you use the above structured format to submit your complaints and receive an expeditious response. However, if you wish to write to us directly, you may do so at email.services@axis.bank.in

Please send your queries related to CMS product (Paypro/Power Access) to cmscustomercare.mum@axis.bank.in and for queries related to neo for corporates, write to corporate.ib@axis.bank.in from your registered email ID.

For INR Prepaid cards please call 022 67987700 or write on prepaidcard.support@axis.bank.in

For Transit cards please call us on 1800 419 4477 or write to us at transit.cards@axis.bank.in

To know the status of your existing complaint, you can click here or call us on 18004190068
If your issue is not resolved within 30 days, you can approach the Banking Ombudsman
Banking Ombudsman Scheme 2006
Grievance Redressal Policy
Turnaround Times
Roles and Responsibilities of PNO

Speak with us

You will be redirected to Internet Banking Login Page.

Follow the below path to update your email ID: Click on Services >> Insta Services >> Enter Code received through SMS >> Select Contact >> Click on Update Email ID >> Enter Email ID >> Update

Do you want to continue?

yes no

You will be redirected to Internet Banking Login Page.

Follow the below path to update your address: Click on Services >> Insta Services >> Enter Code received through SMS >> Select Contact >> Click on Update Address >> Enter Address >> Update

Do you want to continue?

yes no

You will be redirected to Internet Banking Login Page.

Follow the below path to update your Debit Card PIN: Click on Accounts >> My Debit Cards >> Click on More Services >> Select Set Debit Card PIN >> Enter New PIN & Expiry Date >> Enter Netsecure Code

Do you want to continue?

yes no

You will be redirected to Internet Banking Login Page.

Follow the below path to update your Credit Card PIN: Click on Accounts >> My Debit Cards >> Click on More Services >> Select Set Debit Card PIN >> Enter New PIN & Expiry Date >> Enter Netsecure Code

Do you want to continue?

yes no

You will be redirected to Internet Banking Login Page.

Follow the below path to update your Repayment Schedule: Home Page >> Click on Accounts >> Click on Loans >> Select Loan Account No.>> Select ‘View Repayment Schedule’

Do you want to continue?

yes no